Patient Services Representative

North Shore Community Health Inc•Gloucester, MA

About The Position

North Shore Community Health (NSCH) is an industry leader in exceptional community healthcare delivery. Reporting to the Site Manager in a very busy office, the Patient Services Representative (Front Desk) serves as the first face our patients encounter, ensuring patients are appropriately registered, scheduled, and charged for medical visits to facilitate smooth clinic flow. North Shore Community Health (NSCH) is a highly accomplished community health organization that prides itself on its compassionate approach to serving the surrounding communities with comprehensive and culturally sensitive care. With a strong commitment to excellence, NSCH provides: Comprehensive primary care. Dental services. Behavioral health care. Care management. Pharmacy services. Substance abuse disorder treatment. Nurse care management. Insurance enrollment assistance. NSCH operates service sites at Gloucester, Peabody, and Salem Family Health Centers, ensuring convenient access to care. Additionally, NSCH extends its reach through school-based health centers within the Salem and Peabody School Districts. NSCH collaborates with Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy for behavioral health services. As a community-based safety net healthcare provider, NSCH actively encourages diversity and welcomes staff members who reflect the rich tapestry of our communities. We highly value the contributions of our team members and offer a wide range of perks and comprehensive benefits. These include health and wellness benefits, tuition reimbursement, loan forgiveness opportunities, and other appealing benefits. We believe in supporting our employees from day one, and all eligible staff members can take advantage of these benefits right from the start of their employment at NSCH. We aim to foster a supportive and rewarding environment that empowers our team members to provide exceptional care to our communities. North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all. Healthy People | Vibrant Communities We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm just thirty minutes outside Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

Requirements

High School diploma or equivalent
A minimum of two (2) years of customer service experience, preferably in a medical setting or office environment
Demonstrated work history of reliability, good attendance, and a positive attitude
Detail-oriented and thorough
Willingness and ability to learn new technologies – Digium/Switchvox phone system, EPIC for medical appointments, Dentrix for dental appointments
Warm and professional telephone manner; good memory and patience
Ability to multi-task and follow up to complete tasks
Ability to be courteous, efficient, effective, and patient in a fast-paced environment
Maintain strict adherence to the NSCH Confidentiality policy
Incorporate NSCH Mission and Values into daily activities
Comply with all NSCH personnel policies and procedures
Willingness to be flexible about work assignments
Strong interpersonal and communication skills
As a health center, NSCH ensures that all employees comply with the annual requirements for vaccinations and health screenings. All employees must be vaccinated against COVID-19 as a condition of their employment unless they have been granted a religious or medical exception. Proof of COVID-19 vaccination must be provided, and prospective employees must be vaccinated before their first day of employment, submitting their vaccination record and prehire paperwork. If you need to request an exemption from the vaccine requirement or have any inquiries regarding this policy, please get in touch with the Human Resources Department at [email protected].

Nice To Haves

Competency in working with Microsoft Office Suite and EPIC is a plus

Responsibilities

Provides outstanding customer service to both patients and NSCH clinical staff
Displays professionalism and a friendly attitude while working with all patients, including those who may be experiencing a high level of stress, concern, or emotion
Ensures patients are appropriately registered, scheduled, and checked in for appointments
Directs calls and notes to appropriate staff, taking accurate and detailed messages to ensure that callers receive the information they need
Ensures all patient demographic and insurance information is accurate and up-to-date during their visit.
Identifies and collects any outstanding documents related to patient’s care, including consent forms and paperwork related to payment collection.
Collects patient payments when appropriate and secures and reconciles payments until the end of shift.
Maintain organized and clean work areas and waiting room
Provides translation services as needed
Contacts patients as needed via letter, telephone, or patient portal
HIPAA: Maintains integrity and completeness of medical records and patient confidentiality
Copies and faxes documents as needed
And other assigned duties to support the patient care team