PATIENT SERVICES REPRESENTATIVE

Primary Care Associates of Appleton•Appleton, WI

13d•Onsite

About The Position

The Patient Services Representative is responsible for scheduling/confirming appointments, registering patients, and maintaining the scheduling template. This role involves greeting patients and visitors, completing or verifying registration paperwork, collecting co-pays and other payments, and verifying insurance information. The position requires knowledge of departmental machines, effective communication skills, and the ability to work under pressure in a fast-paced environment.

Requirements

High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
Knowledge of use and care of departmental machines necessary to perform job duties, including printer, computer, and copy machine and fax.
Positive and effective communication skills.
Ability to work well with others including all customers of Primary Care Associates.
Ability to work under pressure in a fast paced environment.
Ability to use clinic telephone system effectively.

Responsibilities

Schedules patient appointments
Confirms appointments for physician schedules
Sends the patient forms required for appointments
Responsible for template maintenance as assigned
Performs registration functions on occasion in a courteous, accurate and well-organized manner. This will include new patient registration and review of demographic information with patient when each appointment is made to ensure accuracy. Make additions and deletions to information as appropriate.
Follow through with any system notes from the business office regarding collection of payment
Courteously answers the telephone, identifies self and takes accurate telephone messages or directs calls to appropriate extension
Properly turn telephones over to switchboard when away from desk
Greets patients and visitors as they enter the clinic.
Responsible for completing needed registration paperwork or verifying registration information.
Collects co-pays and other payments as required.
Verify, add insurance information as necessary.
Verifies insurance coverage and enters information into EPIC.
Follows through with any notes from the business office regarding collection (collect payment, refer to account specialist).
Collect co-pays as appropriate.
Take patient payments
Attempts to collect outstanding account balances at the time of appointment, when applicable.
Print route slips to appropriate printer.
Balances cash drawer with EPIC and credit card batch daily.
Process credit card payments.
Properly forward phone to appropriate extension when away from desk.
Other duties as may be assigned.