Patient Services Representative - Patient Registration - Per Diem

Lumexa Imaging • Williamsville, NY

3d • $18 - $19 • Onsite

About The Position

The Patient Service Representative is responsible for creating and maintaining a positive, welcoming environment for all patients, families, and visitors while performing the requested duties. These duties will include interviewing patients and families to obtain all demographic and financial information, scheduling and confirming patient appointments, verifying patient insurance, explaining financial responsibility to patients or patient representatives, and collecting same-day payments.

Requirements

• High School Diploma or equivalent required.
• Requires the use of office equipment, such as computers, fax machines, telephones, and copiers
• Requires computer-related activities for extended periods
• Requires the ability to see, hear, speak, write and key

Nice To Haves

• At least one (1) year of office experience in a healthcare setting preferred

Responsibilities

• Demonstrates the company’s values in daily activities
• Greet patients, families, and visitors in a courteous and helpful manner
• Ensures the accuracy of patient data entered in the RIS
• Prioritizes tasks via RIS management (schedule scrubbing) to support current and future patient exam needs – specifically requesting clinicals and flagging/fixing errors in order entry
• Engages customer needs and preempts needs for later service recovery
• Supports walk-in and physician office scheduling calls directly to the center
• Participates in TOS collection of patient financial responsibility and works with the Center Manager and the rest of the front office team to reach monthly TOS goals
• Schedules and confirms walk-in diagnostic exams and procedures
• Acts as a liaison to PACE and centralized Insurance Authorizations (i.e., CAD, etc.) as a supportive partner for centralized services
• Inventories and prepares orders for a center leader to use to replace supplies, utilizing provided tools and templates (in the absence of PSR Supervisor)
• Completes CD burning for patients and physicians who request unit digitals
• Communicates to the patient or patient representative any financial responsibility
• Calmly handles patient experience and customer service issues
• Completes other tasks and projects as assigned

Benefits

• Competitive hourly rate
• Medical/Dental/Vision benefits the 1st of the month following your start date
• 401K with Profit Sharing beginning day 1 of employment
• Vacation and PTO days on an accrual basis beginning on your start date
• 6 paid holidays
• 4 hours of paid community service or volunteer hours a year
• Annual bonus opportunity for all
• Annual reviews for merit increases
• Work Life Balance-NO On-call or Over Nights
• Beautiful spa-like work environment
• Opportunity to learn and grow your career within Windsong
• Stable organization with a great reputation in WNY

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED