Patient Services Representative - Twin Cities Orthopedics

Revo Health • Edina, MN

4d • Onsite

About The Position

The Patient Services Representative is responsible for patient registration and check-in as well as additional administrative support functions while maintaining excellent customer service. This is a full-time position working out of our Edina location Monday-Friday with availability between 4:30am to 5:00pm. Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Requirements

• High School diploma/GED or equivalent
• Customer Service experience required
• Ability to:  Comply with company policies, procedures, practices, and business ethics guidelines. 
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.) 
• Demonstrate prompt and reliable attendance. 
• Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines. Prioritize workload effectively.
• Communicate respectfully and professionally in face-to-face, phone and email interactions.
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.  

Nice To Haves

• Medical terminology knowledge preferred
• Administrative or Medical Office experience preferred

Responsibilities

• Greet and register surgery patients.
• Obtain all appropriate insurance information and signatures from patients at the time of registration.
• Verify all patients’ insurance is accurately updated.
• Responsible for entering all new or changed patient information from pre-op phone call into system prior to patient having surgery.
• Responsible for courteous and respectful communication with patient’s families and guests.
• Responsible for all patient chart preparation.
• Responsible for upkeep of patient waiting areas.
• Responsible for monitoring fax machine.
• Manage and retrieve history and physical (H&Ps) process for upcoming surgery patients, as needed.
• Assists with patient pre-operative phone calls as needed.
• Accountable for reporting occurrences through the center’s established reporting process related to employee and/or patient/visitor events.
• Fosters the developmental and educational process of self, colleagues, orientees and students (includes functioning as a preceptor as needed).
• Participates in acceptable continuing education, fostering career and skill development including meeting departmental continuing education requirements.
• Assists in managing controllable costs by the proper, non-wasteful use of surgery center resources.
• Any and all other duties as assigned.

Benefits

• We offer a comprehensive benefits package - to learn more click  here .
• Employees working 30+ hours per week (60 hours per pay period) are eligible for our Medical (w/Maternity Bundle), Dental & Vision plans, as well as Tuition Reimbursement.
• All employees, regardless of hours, are eligible for 401(k) w/ Profit Sharing, Employee Assistance Program, Lifetime Fitness Subsidy, Car Rental discounts, Home, Auto, & Pet insurance savings programs & more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED