Patient Services Representative, FT, Conway

Doctors Care•Conway, AR

1d•Onsite

About The Position

Novant Health Urgent Care (formerly Doctors Care) is seeking a patient service representative (PSR) to join their team. The PSR is responsible for greeting patients, assisting them with paperwork, maintaining the sign-in sheet, and ensuring the overall appearance of the front office. This role also involves ensuring the accuracy of patient demographics, entering charges into the system, and collecting co-payments. Novant Health Urgent Care is part of the Novant Health family based in North Carolina and provides exceptional healthcare through a network of urgent care and physical therapy facilities across South Carolina.

Requirements

High School diploma or equivalency
Customer service experience
Medical terminology knowledge
Computer skills
Willing to work 12 hour shifts and weekends
Willing to work at other centers as needed
Effective verbal and written communication skills
Ability to reflect our mission, vision, and values through actions and conduct.

Nice To Haves

Previous experience working in a patient services representative position.

Responsibilities

Recognizes patient distress and takes action as necessary.
Greets patients and ensures that the sign in process is completed.
Informs patients of the approximate wait time and explains elongated waiting periods.
Verifies patient insurance eligibility via telephone, fax, or Internet, collects co-payments.
Corrects information in patient demographics and changes with insurance carriers.
Answers incoming calls and schedules appointments as needed.
Cleans counters, empties trash, and cleans waiting room and up front area.
Refers patients to the billing department for assistance after researched by center.
Performs daily balancing (proofing / posting).
Takes deposit to bank as needed.
Copies patient medical records and sends them out when requested.
Files charts—must be able to go up / down ladder, bend / lift overhead up to 20 lbs.
Assists in training new employees.
Maintains compliance with training in Code of Conduct, timekeeping, Sexual Harassment, Work Place Violence, OSHA / HIPAA.
Completes PSR career development program within first year of employment.
Other duties as assigned.