Patient Services Representative
About The Position
Community health is about more than just vaccines and checkups; it’s about giving people the resources they need to live their best lives. At Neighborhood, the vision is a community where everyone is healthy and happy, providing care for each of life’s chapters. Neighborhood is a private, non-profit 501(C) (3) community health organization, serving over 500,000 medical, dental, and behavioral health visits from more than 96,000 people annually. The mission is to improve the health and happiness of the communities served by providing quality care to all, regardless of situation or circumstance, a mission upheld since 1969. Employees are expected to be compassionate, have integrity, be professional, collaborate, and consistently go above and beyond. The Patient Services Representative (PSR) supports Neighborhood Healthcare's mission and vision by assisting clinics with front office tasks. Primary roles include directing incoming calls to the appropriate contact within the clinic and helping patients with scheduling and re-scheduling healthcare appointments.
Requirements
- High school diploma/GED required
- One year customer service experience required
- Excellent verbal and written communication skills, including superior composition, typing and proofreading skills
- Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
- Knowledgeable about and experience with customer service etiquette and protocols
- Ability to interact effectively with clinic personnel, patients, and diverse populations
- Ability to successfully manage multiple tasks simultaneously
- Excellent planning and organizational ability
- Ability to use computer programs, such as spreadsheets and databases
- Ability to work as part of a team as well as independently
- Ability to work with highly confidential information in a professional and ethical manner
Nice To Haves
- Customer service experience in a healthcare setting preferred
- Experience working with electronic medical records and multi-phone lines preferred
- Bilingual (English/Spanish) highly preferred
Responsibilities
- Assesses incoming phone calls to determine the correct course of action based on customer's information and needs
- Corresponds with patients, salespeople, and visitors in an accurate, expeditious, courteous, and competent manner via in-person, telephone, and/or mail
- Conducts appointment reminder calls to all patients; including noted documents required for their visit
- Impacts patient experience by demonstrating courteous and helpful behavior and a commitment to accuracy
- Generates daily lists of scheduled appointments for the clinic
- Shares accountability for overall patient health outcomes by working in coordination with care teams
- Operates to instill confidence in our care and facilities to patients, fellow employees, and other stakeholders
- Schedules appointments and enter all required data into electronic scheduler
- Tracks and records filled and cancelled appointments
- Prepares patient charts prior to their appointments
- Verifies patient appointments and arrival time at registration
- Receives and records patient payments in computer and ledger for services received
- Verifies patient records are up to date and accurate; makes appropriate changes in computer system, as needed
- Completes ongoing/annual training for position compliance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
