Patient Services Representative - Floater

Articularis Healthcare Group•Greenwood, SC

2d•Onsite

About The Position

Articularis Healthcare Group is seeking a full-time Patient Services Representative - Floater for its Greenwood, South Carolina practice. The role handles front-desk responsibilities and prioritizes a welcoming, courteous patient experience in person and over the phone. The employee also floats to the clinical side to assist as a medical assistant when needed. The position works Monday through Thursday. AHG describes a positive team environment, opportunities for growth and advancement, and work/life balance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Associate degree with two years of experience, or an equivalent combination of education and work experience in a customer-service-related role.
Previous experience in a medical or clinical setting.
Previous experience with a multi-line phone system.
Working knowledge of computers and internet access, and ability to navigate Microsoft Office Suite or similar programs.
Excellent verbal and written communication skills.

Nice To Haves

Certified Medical Assistant certification preferred.
Phlebotomy experience preferred.

Responsibilities

Check in arriving patients and obtain or update financial, personal, and medical information.
Enter information accurately into patients’ charts.
Provide courteous customer service by answering telephone calls promptly and addressing patients’ needs and questions.
Check out patients, schedule follow-up appointments, and provide necessary documents such as treatment plans, receipts, work excuse notes, and appointment reminders.
Collect copayments and past-due balances.
Monitor and adjust schedules and reschedule patients as needed.
Sort, file, and scan materials using alphabetic or numeric systems, and enter data accurately into the medical computer system.
Schedule appointments according to company guidelines.
Understand insurance benefits and communicate them effectively to patients.
Maintain patient confidentiality and comply with HIPAA and company guidelines for releasing patient information.
Work effectively with managers, doctors, and other staff to maintain consistency and integrity.
Triage and transfer phone calls appropriately to other areas or providers.
Float to the clinical side and assist as a medical assistant as needed.
Perform other duties as assigned.