Patient Services Representative

Vera Whole Health • Anchorage, AK

7d • Onsite

About The Position

The Patient Services Representative (PSR) is the first point of contact for patients and plays a key role in creating a welcoming, supportive clinic experience. This position supports the clinical care team through excellent customer service, accurate scheduling, and efficient administrative operations.

Requirements

• High school diploma or GED
• 2–3 years healthcare front office experience
• Strong customer service background
• Multi-line phone system experience
• Intermediate computer skills; 45+ WPM typing
• Ability to maintain confidentiality under HIPAA
• Athena or other EMR experience

Nice To Haves

• Strong communication and interpersonal skills
• Ability to multitask and stay organized under pressure
• Cultural sensitivity and professionalism
• Flexibility and adaptability
• Commitment to Vera’s values: empathetic listening, mindfulness, continuous learning, innovation, and resilience
• Hep B vaccination or immunity
• Negative TB test within 90 days of start date
• CPR/BLS certification

Responsibilities

• Welcome and direct patients and visitors with professionalism.
• Resolve issues promptly and maintain a positive patient experience.
• Schedule appointments and maintain accurate patient records.
• Complete reminder calls, emails, and other outreach tasks.
• Answer high-volume, multi-line calls using urgent/emergent protocols.
• Verify eligibility, collect copays, and coordinate with insurers.
• Process payments at time of service.
• Perform general office duties and maintain supply inventory.
• Maintain confidentiality and comply with HIPAA and clinic safety policies.

Benefits

• Medical, dental, vision
• 401(k)
• Pet insurance
• 13 paid holidays
• PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED