Patient Services Representative

OneOncology • Watkinsville, GA

1d • Onsite

About The Position

University Cancer & Blood Center/University Health Alliance is seeking a full-time Patient Services Representative for their new unit, Advanced Endoscopy of Georgia. Will coordinate all aspects of scheduling surgical procedures and assist leadership in the daily operation of the facility activities in accordance with federal, state and facility policies and procedures. Assist with scheduling/admitting activities, coordinate the reception/admitting activities and promote communication throughout the facility. Perform clerical and reception duties. Maintain the facility medical records according to established guidelines and requirements.

Requirements

• High school diploma or GED required.
• Good communication a must.
• Proficiency with computers and other standard office equipment.
• Two (2) years' of medical administrative experience strongly preferred.
• Ability to work independently and closely with a team.

Responsibilities

• Records accurate telephone messages.
• Types correspondence accurately and timely.
• Files documents correctly, per protocol.
• Distributes documents correctly and in a timely manner.
• Schedules, reschedules and cancels cases as directed.
• Obtains necessary admission information during scheduling procedures.
• Receives and processes heavy volume of incoming calls.
• Transfers calls appropriately.
• Processes incoming and outgoing mail.
• Demonstrates awareness of protocol for malfunctioning equipment and repair and reports to appropriate personnel.
• Follows established processes to obtain, manage and utilize patient information to enhance and improve individual and organizational performance in patient care.
• Provides for confidentiality, integrity and security of medical records.
• Listens respectfully, gives feedback directly, honestly and talks with others to clarify differences.
• Effectively communicates and interacts with patients (using translation services when needed), their family, and other external and internal clients (including fellow employees) from diverse backgrounds.
• Demonstrates a willingness to look at new ideas and work in a changing environment.
• Understands, verbalizes and participates in the quality improvement process.
• Supports initiatives designed to improve individual and organizational performance.

Benefits

• Medical, Dental, Vision, Life Insurance and Flexible Spending
• Vacation and Sick time
• 401K
• Profit Sharing
• Short Term & Long Term Disability coverage
• Accident Insurance
• Critical Care Policy
• Hospital Indemnity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED