Patient Services Representative - Gardiner Family Medicine

MaineGeneral Health•Gardiner, ME

2d•Onsite

About The Position

What makes a great PSR? Would YOU make a great PSR? Do you have an innate sense of empathy? Experience in customer service? A talented PSR can come from a variety of previous experiences; from medical office, to teaching, to retail, direct patient care, and many other roles. MaineGeneral Health PSRs often have a variety of roles and responsibilities. Your day will never be boring! You will schedule appointments, collect insurance information, maintain patient records, and facilitate communication, often acting as a liaison between different healthcare providers such as the doctor and the lab. Acting in this capacity requires a wide range of skills, including computer proficiency, multitasking, and the ability to work independently.

Requirements

Strong analytical and problem-solving skills
Proficient with Microsoft Office Suite
Excellent interpersonal, written/verbal communication, and support skills
Ability to be flexible and shift priorities quickly
Strong attention to detail

Responsibilities

Greets patients, answers phones, and performs clerical duties as needed to support clinical departments
Schedules appointment times using computerized scheduling programs
Verifies insurance benefits and may obtain precertification/authorization as necessary.
Determines and accepts required payments, including co-pays and deductibles, and/or refers to financial counselors for follow-up
Ensures that all necessary demographic, billing, and clinical information is obtained and entered into the registration system with timeliness and accuracy