Patient Services Representative

First Fertility•Santa Monica, CA

6d•$24 - $27•Onsite

About The Position

At Fertility & Surgical Associates (FSAC), our mission is to blend state-of-the-art technology with personalized and compassionate care to achieve the highest pregnancy rates possible. We strive to offer the most time- and cost-effective infertility treatments available in a friendly, intimate office and surgical setting. We are deeply committed to making this journey as comfortable and successful as possible for every patient, and our goal is to earn their trust and confidence every step of the way. FSAC is a fast-paced, high-volume infertility medical offices located in Santa Monica & Encino. We are seeking a friendly, organized, and detail-oriented Patient Services Representative to join our close-knit team of office team of 5 total members. You’ll be a vital part of the patient experience from the moment someone walks through our doors or picks up the phone — and your warmth, accuracy, and professionalism will make a real difference in some of the most meaningful moments of our patients’ lives. The ideal candidate is a fast learner who thrives in a high-demand, patient-facing environment, is comfortable rotating between front desk check-in and switchboard duties, and brings strong computer skills and attention to detail to everything they do.

Requirements

High School Diploma or higher
Minimum 2 years of experience in a medical office setting preferred
Experience with medical records and surgery scheduling highly preferred
Proficient in medical office software and EHR systems
Strong computer skills with high attention to detail
Excellent verbal and written communication skills
Ability to problem-solve and use sound judgment in a fast-paced environment
A reliable team player who works well in a small, collaborative department

Responsibilities

Answer and direct high-volume phone calls with professionalism and warmth
Schedule patient appointments and coordinate surgery scheduling and authorizations
Take accurate messages and relay them promptly to the appropriate staff
Prepare charge slips and accurately document patient charge tickets
Pull, file, and manage patient charts
Handle general office tasks including filing, faxing, copying, and scanning
Assist medical and administrative staff with day-to-day operations
Maintain strict patient confidentiality and ensure HIPAA compliance at all times
Provide exceptional customer service to every patient and visitor
Rotate between front desk check-in and switchboard responsibilities as needed