Patient Services Representative - Moncks Corner Medical Plaza

Roper St. Francis Healthcare•Moncks Corner, SC

1d•Onsite

About The Position

The Patient Services Representative is the first point of contact for patients and the community at a physician practice. The role processes patient registration, verifies demographics and insurance information, obtains insurance cards and patient identification, schedules appointments, transcribes orders, explains financial options, and updates medical records accurately and efficiently. The representative provides excellent customer service and may occasionally cover other physician practice locations as needed. This position supports patient flow and practice operations by greeting patients, handling calls, scheduling and rescheduling services, processing paperwork and payments, maintaining patient charts, and assisting with referrals and authorizations. The position also requires following office policies and infection-control precautions.

Requirements

High school diploma or GED.
At least one year of medical office administration experience.
Basic knowledge of Microsoft Office products, typing, and computer skills, including typing at 40+ words per minute.
Basic math skills.
Excellent communication and interpersonal skills.
Ability to engage with staff and patients professionally.
Problem-solving skills.
Ability to provide care appropriate to the age and needs of patients served, as described in departmental policies and procedures.
Ability to work in a general office environment with periods of high stress, fluctuating workloads, and constant interruptions.
Ability to travel to other locations as needed; long-distance or air travel is stated as not exceeding 10%.

Nice To Haves

Prior experience in patient registration or healthcare.
Knowledge of medical terminology and ICD-9 coding.

Responsibilities

Serve as the primary point of contact between patients and physician practices.
Greet patients and community members respectfully and provide helpful customer service.
Answer and route internal and external calls, schedule patients, and enter scheduling information accurately and promptly.
Process patients as they arrive for appointments and troubleshoot issues to maintain patient flow; promptly inform the supervisor of department or patient issues.
Process admission paperwork and perform basic insurance verification.
Obtain, complete, and verify patient demographic and insurance information; correct registration errors as needed.
Record lobby wait-time indicators.
Calculate patient liabilities, collect and process payments, and reconcile the cash drawer at the end of the day.
Enter charges for external services, such as nursing homes, as needed.
Schedule referrals and follow-up appointments and assist with scheduling, rescheduling, or canceling other patient services.
Help patients use online scheduling and MyChart as needed.
Help patients obtain referrals for follow-up services and record referrals on the tracking tool.
Obtain or assist with obtaining authorizations and pre-certifications for procedures scheduled through the physician practice, when applicable.
Pull, file, maintain, and route patient charts in accordance with office policy.
Verify prescription benefits in the electronic health record according to protocol.
Refer patients to financial counselors when additional counseling or payment arrangements are needed.
Complete accounts in revenue cycle software.
Use universal precautions and personal protective equipment and follow infection-control policies.
Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.