Patient Services Representative - Allendale Days - 40hrs/wk.

umhealthwest•Allendale, MI

1d•Onsite

About The Position

Under the direction of department leadership, the Patient Services Representative serves as the first point of contact between the clinic and patients. Essential duties include providing excellent customer service, handling incoming and outgoing calls, scheduling appointments and assisting patients with forms. In addition, the Patient Services Representative must be highly organized and have excellent interpersonal skills. This position operates in a fast-paced environment and is considered a crucial link between the patient and care team.

Requirements

High school education or equivalent
Experience with computer data entry and strong typing skills
Excellent customer service and interpersonal skills; demonstrated ability to work with diverse groups of people
Well developed verbal and written communication skills
Strong telephone skills and etiquette
Knowledge of basic math and office procedures
Ability to work under pressure with minimal supervision
Proven flexibility and willingness to handle a variety of tasks
Basic computer knowledge and skills

Nice To Haves

Prior administrative or clerical experience in a clinical setting preferred
Knowledge of medical terminology and coding preferred

Responsibilities

Welcomes and greets all patients and visitors, in person or over the phone.
Answers and directs all incoming calls.
Takes complete and accurate patient messages that need to be relayed to the care team.
Schedules patient appointments and handles inquiries.
Collaborates with the care team to maintain and improve patient care and service.
Registers patients according to established protocols and manages assigned work queues.
Assists patients in completing all necessary forms and documentation.
Ensures accurate billing information for patients.
Maintains patient correspondence and follow-up calls.
Collects payment and reconciles cash draw.
Ensures reception area, office files and front desk are well maintained.
Maintains patient privacy and confidentiality.