Patient Services Representative (PSR) - Urgent Care - Christiansburg

Bon Secours Mercy Health•Christiansburg, VA

2d•$17 - $25•Onsite

About The Position

The Patient Services Representative (PSR) will serve as the main point of contact for all patients and the community in the Urgent Care setting. This role involves managing patient referrals, registration, verifying demographics, collecting insurance and identification information, and maintaining accurate medical records. Additionally, the PSR is responsible for scheduling appointments, transcribing orders, explaining financial options to patients, and ensuring efficient and accurate updates to medical records.

Requirements

High School Degree or GED (required)
Knowledge of medical billing procedures (required)
Medical office software experience (required)
Possesses problem-solving skills, basic computer skills, with excellent communication and interpersonal skills
Engage with staff and patients in a professional manner
Basic math skills

Nice To Haves

Associates Degree in Healthcare or related field (preferred)
Knowledge of medical terminology and basic knowledge of ICD-9 and CPT coding (preferred)
Prior medical office experience (preferred)

Responsibilities

Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner
Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systems
Ability to answer internal and external calls in a friendly and helpful manner
Must possess the ability to troubleshoot and resolve problems promptly
Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately
Coordinates and prioritizes bed placement needs to ensure prompt and appropriate placement of patients
Other duties as assigned