Patient Services Representative - Memphis, TN

BioTAB Healthcare•Memphis, TN

3d•Onsite

About The Position

For more than 20 years, BioTAB Healthcare, LLC has supported patients with lymphatic, wound, and circulatory disorders through proven treatment solutions. Headquartered in Missouri, we provide pneumatic compression devices and personalized service to help improve patient outcomes and quality of life. As a family-owned company, we take pride in delivering expert care with a personal touch service. The Patient Services Representative position puts the Patient First in every interaction. This role will process clinical paperwork from our sales team, review coverage requirements under private health insurance, CMS and research patient benefits to obtain product approvals in order to process the patient’s orders. This role will interface with patients, sales, sales leadership, clinicians and our internal teams on a daily basis, and will include both incoming and outgoing calls, emails, CRM and Provider systems, fax, email and Vendor portals. Reps will handle all documentation requirements for patient charting, shipping and cost to make the patient experience as smooth as possible. This role, reporting to the team’s Managers and Directors, will require an exceptional level of detail, customer service acumen and an emphasis on process execution and quality control.

Requirements

High School or equivalent required, associates/bachelor’s degree preferred.
1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.
Must be able to use SalesForce or Epic, fax, email, GSuite or Office, in/outbound calls with appropriate grammar, spelling and punctuation.
Strong communication skills, both written and verbal.
Comfortable handling sensitive and confidential Information (HIPAA).

Nice To Haves

Strong communication and interpersonal skills: To interact effectively with patients, families, and healthcare professionals.
Ability to work independently and as a team member, take direction and participate in Continuous Education as required for the role.
Excellent organizational and time management skills: To manage a high volume of tasks and ensure timely processing of information.
Attention to detail: To ensure accuracy in patient records and insurance information.
Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
Knowledge of healthcare regulations and insurance processes: To navigate the complexities of DME care.
Problem-solving skills: To address any issues or challenges that may arise during the work process.

Responsibilities

Receiving and processing new patient referrals, gathering necessary demographic, medical, and insurance information.
Verifying patient insurance coverage and benefits for BioTAB products, update cases accordingly for record keeping and internal Insurance Database.
Collaborating with sales, patients and their caregivers / healthcare professionals to get the patient’s products covered, shipped and in use, with quality and accuracy at the forefront of every case processed.
Answer incoming calls to services lines and provide patient support, answer questions and document interactions and resolutions in CRM.
Maintain clear and effective communication with patients, families, and other healthcare team members.
Ensuring accurate and timely documentation of all case activities and patient information in the required system.
Ensure compliance with relevant healthcare regulations, financial standards, and internal policies.