Patient Services Representative (3773)

Cvhs Health Services • Petersburg, VA

1d • Onsite

About The Position

The Patient Services Representative is responsible for greeting patients, updating demographic and insurance information, managing appointments, collecting payments, and maintaining patient records. This role also involves explaining services, identifying patients for financial assistance, coordinating transportation, and processing medical records. The position promotes a team-based, patient-centered medical practice model and requires attention to detail, excellent customer service, and the ability to work under pressure.

Requirements

• High school graduate.
• Demonstrates competence for essential job functions.
• Detail oriented.
• Excellent customer service skills.
• Ability to work well with others.
• Flexibility and ability to work under pressure.
• Accuracy.
• Neat appearance.
• Good telephone skills.
• Respect for patient confidentiality.
• Ability to plan and coordinate work.
• Ability to deal tactfully and courteously with CVHS staff and patients.

Nice To Haves

• Some medical office experience.
• Experience with or knowledge of medical office systems, medical supplies and equipment.

Responsibilities

• Greets patients on arrival and directs them to the proper area.
• Updates patient demographic and insurance information in the electronic medical records (EMR).
• Ensures patients are checked in with updated demographics, insurance, and slide information.
• Secures necessary authorization from outside providers.
• Enters medical, pharmacy, transportation, and ancillary service visits and related cash payments into the computer system.
• Generates STAT referrals as assigned.
• Collects payments for services at the time of check-out and explains patient charges.
• Prepares daily reconciliation of input data to computer output for daily charges and payments.
• Prepares daily bank deposit of cash received and delivers deposits to the bank.
• Answers patient questions regarding their accounts and recommends balance adjustments.
• Maintains an accurate and up-to-date computerized appointment system, recording scheduled, canceled, or broken appointments.
• Notifies patients and staff of cancellation or schedule changes.
• Marks daily No-Shows in the EMR system and notifies the provider.
• Explains CVHS services and appropriate patient policies and procedures.
• Identifies patients who might qualify for financial assistance and makes appropriate referrals.
• Follows up on broken appointments as requested by providers.
• Refers patient complaints to appropriate CVHS personnel for resolution.
• Arranges, coordinates, and prepares daily lists for transportation when necessary.
• Separates, sorts, and scans all laboratory work, dictations, EKGs, x-ray reports, and medical data from other sources.
• Ensures all patient records have identification prior to scanning into EMR.
• Maintains a log of release of information for outgoing requests.
• Prepares, prints, and faxes medical records requested from outside organizations within the EMR.
• Reviews EMR for quality assurance as requested.
• Performs miscellaneous tasks such as duplicating forms and telephoning.
• Processes Payment Plans.
• Performs other duties as assigned by supervisors.
• Acts as back-up to Medical Records Clerks or other Front Desk staff.
• Ensures records of no-shows are delivered to the appropriate provider’s office.
• Promotes a team-based patient-centered medical practice mode.
• Attends work as scheduled.

Benefits

• Public Service Loan Forgiveness (PSLF) Eligible Employer
• Retirement Plan with 5% Employer Contribution
• Comprehensive Benefits Package including Health with no co-pay, Dental, Vision, Disability, Wellness Reimbursement
• Fully Integrated Electronic Health Record (EHR) – eClinicalWorks (eCW)
• License reimbursement
• Tuition reimbursement
• 10 Employer-Paid Holidays Per Year
• Vacation time available after 90 days of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED