Patient Services Representative (PSR) - Urgent Care Clinic

Proliance Surgeons•Bellingham, WA

14h•Onsite

About The Position

The Urgent Care Patient Services Representative (PSR) represents the face of Proliance Surgeons and the first impression for our patients and their loved ones. The PSR acts as a liaison associate for patient appointments, accommodation, and access to the physician. This includes booking appointments including follow-ups, greeting patients, using appropriate medical terminology while verifying eligibility, processing necessary information to support that activity, and triaging with physicians and medical assistants on acute scheduling problems. Schedule 3 days/week - Saturdays (8:30am-5:30pm), Mondays and Tuesdays (11:30am-8:30pm).

Requirements

High School Diploma or the Equivalent
1-2 years relevant experience in public contact, preferably in medical office environment
Minimum 1-year front office or reception experience, medical preferred
Superior customer service
Great interpersonal skills; demonstrating patience, composure, and cooperation; working well with all patients, physicians and staff.
Adherence to all safety, risk management and precautionary procedures (OSHA/WISHA), including the consistent respect for confidentiality (HIPAA)
Use time efficiently, with attention to quality, detail, accuracy and completion.
Willing and able to be flexible with working varied hours and dependable with attendance.
Ability to remove oneself personally from given situations, remaining objective.
Able to adapt to change, delays or unexpected events while maintaining a positive mindset.
Clear oral and written communication.
Ability to provide feedback to improve performance.
Self-motivated; able to work independently, measure self against standard of excellence, overcome obstacles and challenges with little supervision.
Ability to prepare records in accordance with detailed instructions.
Must be able to type with speed and accuracy.

Nice To Haves

Practice Management and experience (desired)

Responsibilities

Provide exemplary customer service, both in person and on the phone.
Greet and direct patients, vendors, and visitors.
Follows established protocols to schedule patient appointments, check in/verify information for established and new patients, confirm insurance/referral, ensures consent forms and all patient information are up to date in practice management software and electronic medical record systems.
Answers multiline phone system and screens calls as necessary.
Answers phones in a pleasant, timely manner, takes messages, schedules patient appointments in accordance with office scheduling policies, and directs calls/messages to appropriate staff or physicians.
Identify payor source, verify insurance eligibility and financial status.
Enter personal health information and financial information into practice management system with a high rate of accuracy; complies with federal and local laws to ensure patient privacy.
Assist patients with check-in process, completion of paperwork or forms, when necessary.
Proactively communicates status of appointments, wait times, or cancelled or rescheduled appointments.
Review records for completeness, print necessary updates and put records in order.
Review physician clinic schedule for accuracy.
Collects and posts co-pays, coinsurances, pre-payments and balances due on patient accounts.
Facilitate flow of patients by coordinating with medical assistants and clinical team.
Schedule appointments, conferences and meetings in person, as requested.
Schedule interpreters for patient appointments as needed.
Complete duties and assist others as directed.
Must follow all policies as introduced during new associate On-Boarding, updated real time and outlined in Associate Handbook.