Patient Services Representative

MC-Rx Powered by ProCare Rx • Gainesville, GA

48d • Onsite

About The Position

The Patient Services Representative (PSR) is responsible for inbound and outbound calls/emails/text for a variety of activities related to patient’s enrollment and refills for Mail Order programs. The PSR will verify information and enter it into the system to process request to the pharmacy for filling of the prescription.

Requirements

• Ability to work independently and on a team.
• Attention to detail.

Nice To Haves

• A minimum of 1 year of Call Center experience (both inbound and outbound call centers) - strongly preferred.
• Commercial/Medicare/Medicaid Insurance Verification background preferred.
• Patient Intake experience is a plus.
• Excellent telephone etiquette and verbal/written communication skills preferred.
• Proficient in Microsoft Office applications preferred.
• Highly organized and motivated with excellent time management skills preferred.
• Bilingual English/Spanish is a plus.
• Pharmacy Technician Certification is a plus.

Responsibilities

• Promptly and courteously answer incoming telephone calls.
• Manages outbound outreach for enrollment and or refills.
• Assess, prioritize and resolve client issues using good listening and comprehension skills.
• Escalate issues to management as appropriate.
• Document and retain all pertinent information.

Benefits

• Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.
• Paid vacation and holiday pay.
• Employee Wellness Program.
• 401(k) with a company match.
• Employee Assistance Program.
• Employee referral program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED