Patient Services Representative (PSR), Transplant, Full Time, First Shift

UC Health • Cincinnati, OH

5d • Onsite

About The Position

The patient services representative will serve as the main point of contact for all patients. This position will interact with all patients as they enter, leave, or request assistance within any of our facilities. The patient services representative will exemplify customer service while ensuring each patient interaction is handled with care.

Requirements

• Serve as the main point of contact for all patients.
• Interact with all patients as they enter, leave, or request assistance within any of our facilities.
• Exemplify customer service.
• Ensure each patient interaction is handled with care.

Responsibilities

• Greeting and checking in patients efficiently both prior to and following their appointments to ensure smooth scheduling and documentation.
• Providing assistance with patient care tasks as needed, supporting clinical staff to enhance the patient experience and facilitate timely care.
• Calling patients to confirm appointments, manage scheduling, and ensure patients are prepared for their visits.
• Collaborating closely with physicians, coordinators, and other healthcare team members to address their needs, coordinate patient care, and support overall clinic workflow.
• Maintaining clear and accurate communication with patients and staff to promote effective and compassionate care delivery.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed