Patient Services Representative - South Hanover Primary Care

UPMC•Hanover, PA

3d•Onsite

About The Position

UPMC is hiring a full-time Patient Service Representative to support our busy South Hanover Primary Care team/office. This is a collaborative, multi-provider primary care practice that prioritizes teamwork and an exceptional patient experience. Our office fosters a welcoming and supportive culture, anchored by a team of long-tenured staff who value strong relationships, open communication, and helping one another succeed. This is an ideal environment for candidates seeking stability, collaboration, and the opportunity to grow within a team that is truly invested in each other’s success and the care of their patients. Opportunities for growth/advancement, excellent benefits, a pleasant work environment, and friendly team are just a few of our perks.

Requirements

Completion of high school graduate or equivalent is required.

Nice To Haves

Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
Two years of experience in a medical / billing / fiscal or customer service function is preferred.
Knowledge of medical terminology is preferred.
Prior experience with Medipac, Epic, or other health records systems is preferred.
Prior healthcare/medical office experience if highly preferred.

Responsibilities

Provide a warm greeting for all patients.
Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
Collect copayments and any other applicable patient payments at the point of service.
Confirm and/or update patient registration information at checkout and schedule follow-up appointments.
Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
Promote MyUPMC patient portal and assist patients in registration when applicable
Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
Performs in accordance with system-wide competencies/behaviors
Performs other duties as assigned.