Patient Services Representative PT29

Family Healthcare • St. George, UT

4d • Onsite

About The Position

The Patient Services Representative (PSR) shall provide excellent customer service. The PSR works collaboratively and professionally with the other staff, under the direction of the supervisor and in collaboration with other employees, for the effective and efficient delivery of the health care services. PSR’s perform receptionist, clerical and administrative duties. These duties include accepting and responding appropriately to calls, scheduling appointments, verifying insurance, collecting and documenting payments, compiling and recording appropriate documentation, and utilizing and understanding specific knowledge of medical and dental terminology.

Requirements

• High school diploma/GED and verifiable experience.
• Basic familiarity with medical and dental office routine and terminology.
• Ability to work well as a team, exhibit integrity, use good judgment and keep confidential information.
• Demonstrate reliable attendance and punctuality consistently.
• Proficient typing and spelling skills are essential.
• Pass PSR competency within the first 90 days and annually.
• Influenza, MMR, Varicella, TB test, and Negative Drug Test results.
• Additional Vaccines may be required.

Nice To Haves

• Bilingual in English and Spanish preferred.

Responsibilities

• Accurately collect and document insurance, demographics, communications, authorizations, and support services (e.g., translation, transportation); ensure timely scanning and data entry.
• Verify insurance and income, collect payments, reconcile finances daily, maintain confidentiality, follow policies, and complete all required trainings.
• Provide courteous, professional service in person and on the phone; ensure timely and accurate appointment scheduling, follow-ups, and patient access to care.
• Contribute to quality improvement efforts, follow infection control protocols, and support a clean, safe clinical environment for all patients and staff.
• Maintain smooth clinic flow, document interactions, respond promptly to communications, attend meetings, and assist across provider teams as needed.

Benefits

• 401K available on the 1st day of hire for all employees, Family Healthcare will match dollar for dollar up to 3% and .50 cents on the dollar for the next 2% up to 5% of yearly earnings
• Profit Sharing: All employees are eligible for up to 5% of yearly earnings after working with Family Healthcare for 6 months consecutively
• Employee Assistance Program for counseling
• Tuition Reimbursement Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED