Patient Services Representative

Lifepoint Health•Marquette, MI

20d

About The Position

At UP Health System – Marquette, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you’ll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve. What we offer Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers: Health (Medical, Dental, Vision) and 401K Benefits for full-time employees Competitive Paid Time Off Employee Assistance Program – mental, physical, and financial wellness assistance Tuition Reimbursement/Assistance for qualified applicants And much more... About Us People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. UPHS – Marquette is a 222 bed hospital in Marquette, MI and houses the region’s only Level II Trauma Center and Neonatal Intensive Care Unit (NICU). We also provide outreach with programs like annual health and safety fairs, health screenings for the entire family and more to keep our community healthy! In Marquette our fascinating history, rural landscape, abundant recreational opportunities, and welcoming people make the Upper Peninsula someplace special. From a thriving culinary scene to charming shops to historic lighthouses and museums, there is something for everyone in this beautiful lakeside gem. How you’ll contribute The Patient Services Representative facilitates the patient referral process and obtains appropriate pre-certifications as requested by the provider(s). Responsible for greeting patients; check-in, check-out, scheduling and managing telephones and messages. Collects and posts co-pays, deductibles and past due patient balances at the time of service

Requirements

Education High school diploma or equivalent required
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
Must be able to work in a stressful environment and take appropriate action.
Minimum Work Experience 2 years Medical Office experience

Nice To Haves

Certifications: BLS certification from the American Heart Association (AHA) or American Red Cross (ARC) - Preferred
Experience with Medical Referrals Preferred

Responsibilities

Processes all insurance referrals and/or pre-certifications.
Facilitates patient appointments with specialists, imaging, rehabilitation services, physical therapy and any/all other facilities the provider recommends for patient care.
Serves as a referral resource for patients, clinical and front office personnel should a patient call or be present within the office.
Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
Greets visitors and communicates with patients and providers.
Checks patients in and completes the intake process to include insurance verification and updating demographic information.
Collects appropriate co-pays and communicates any financial liability to the patient.
Organizes and sets up appointments for some of the providers as needed.
Follows up on special function needs.
Performs electronic chart pre-load process.
Also scans documents to the patient electronic chart.
Performs administrative or clerical duties as assigned, including filing, reception, scheduling, and data entry.

Benefits

Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
Competitive Paid Time Off
Employee Assistance Program – mental, physical, and financial wellness assistance
Tuition Reimbursement/Assistance for qualified applicants

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