Patient Services Representative

USPI • Cincinnati, OH

5d • Onsite

About The Position

Mayfield Spine Surgery Center is hiring a Full Time Patient Services Representative! This role is the first point of contact for patients, involving welcoming them, verifying insurance, collecting payments, scheduling procedures, and ensuring a smooth check-in and registration process. The facility is a leading outpatient surgical center focused on high-quality care and a service-oriented environment.

Requirements

• High school diploma.
• 1-2 years' experience working as a Patient Representative.
• Knowledge of medical terms and practices.
• Professional manner and appearance.
• Strong interpersonal and communication skills.
• Meticulous attention to detail.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access).

Responsibilities

• Greet and check in patients with professionalism and care
• Verify insurance, collect co-pays, and obtain necessary signatures
• Accurately enter patient information into our system
• Schedule and confirm procedures with patients and physician offices
• Answer incoming calls and route them appropriately
• Support front desk operations and assist with daily reporting tasks

Benefits

• Competitive wages
• Opportunities to better yourself professionally
• Health, Dental & Vision Coverage
• 401(k) retirement plan
• Paid Time Off (PTO)
• Company Paid Holidays
• Employee Assistance Programs
• Health Savings Account/ Flexible Spending Account
• Education Assistance
• Short Term Disability and Long Term Disability Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED