PATIENT SERVICES REPRESENTATIVE

Palms Medical Group•Trenton, FL

About The Position

Shape Your Future. Serve Your Community. Build Your Career with Palms! What Life Working at Palms Looks Like: Mission and Meaningful Work: PMG is a not for profit, Federally Qualified Health Center (FQHC). That means it’s focused on serving underserved populations, offering affordable primary care and preventative services. For many people, that makes the work feel meaningful. Stability & Growth: PMG has been around for a long time (since 1971) and we are still expanding! Comprehensive Services & Variety: We offer a wide array of services – family medicine, pediatrics, dental, behavioral health, prenatal care, etc. – So working here gives exposure to different patient populations, conditions and settings. Patient-Centered, Community Focus: PMG emphasizes accessible care (same day scheduling, weekend appointments, bilingual staff) and works in communities throughout North Florida. It is also a Patient Centered Medical Home (PCMH), meaning there’s an emphasis on continuity of care, relationships with patients, etc. Culture & Community: Many reviews say that PMG has a “friendly, compassionate, professional” environment. There is pride among the staff in giving back to the community. Perks: Competitive Wages Comprehensive Health Coverage: Medical, Dental and Vision Insurance Professional Development Opportunities Employee Assistance Programs Company Paid Life Insurance 401k with 5% Match 11 Paid Holidays 20 Days PTO Recognition and Rewards Community Impact Position Summary The Patient Services Representative (PSR) serves as the first point of contact for patients and other stakeholders seeking access to care at Palms Medical Group (PMG). This role is responsible for scheduling appointments, verifying patient information, and providing accurate and timely communication regarding PMG services. The PSR ensures a high standard of customer service and contributes to the overall efficiency and effectiveness of the patient’s experience.

Requirements

Must demonstrate excellent customer service
Must exercise good judgement to handle calls appropriately
Must be organized, a self-starter and detailed oriented
Must be able to work independently and as part of a team
Must be able to handle call center environment, work quickly and multitask
Must be able to handle confidential and sensitive information
Assist in the training and mentoring of coworkers by sharing knowledge, providing guidance, and supporting skill development.
Employee will have a working knowledge of the following office equipment: Computer Multiline Telephone Headset Copier/Scanner/Fax
Employee will be expected to navigate and operate, Microsoft Office suite products, including Word, Excel and Teams
Expected to become proficient in navigating Nextgen, LUMA, QueueMetrics and other systems required for the optimal performance of job duties
High School Diploma or Equivalent
Prior customer service experience preferred, especially in a healthcare or call center environment
Must be able to effectively communicate complex and/or technical information to co-workers, patients and/or vendors
Standing for long periods of time
Sitting for long periods of time
Viewing a computer monitor for long periods of time
Bending
Stretching / Reaching
Walking short distances
Lifting up to 50 pounds
Operating office equipment (computer, fax machines, telephones and copy machines)
Reading forms / Instructions / Patients Charts
Communicating well to people of various ages, educational levels, cultural backgrounds in person or by telephone
Exposure to potentially violent / irate patients
Making decisions with little guidance
Health / Safety Consideration of Position Exposure to chemical infectious / contagious illness Exposure to chemical and inhalation of antibiotics during reconstitution Exposure to X-Ray radiation
Exposure to a variety of scents and odors
Must utilize universal precaution in clinical or exposure situations as prescribed by federal state, and local guidelines and/or laws