Patient Services Representative

Vivent Health•Kenosha, WI

4d•$24

About The Position

The Representative, Patient Services will play a pivotal role in ensuring a seamless and patient-centric experience. Your primary responsibilities include managing front desk operations, handling patient inquiries, scheduling appointments, and facilitating communication between patients and healthcare providers.

Requirements

High School Diploma or equivalent; additional education in healthcare administration is a plus.
Proven experience in a customer service or healthcare administrative role.
Familiarity with medical terminology and understanding of healthcare processes.
Proficiency in using electronic health record (EHR) systems and other relevant software.
Compassionate and patient-centered approach.
Team player with excellent interpersonal skills.
Adaptability and ability to handle stressful situations with composure.
Commitment to maintaining confidentiality and adhering to ethical standards.
Detail-oriented, organized, and capable of multitasking in a fast-paced environment.

Nice To Haves

HIV experience in a not-for-profit environment.

Responsibilities

Greet and assist patients, ensuring a welcoming and organized front desk environment.
Coordinate and schedule patient appointments efficiently, considering provider availability and patient preferences.
Serve as a liaison between patients and healthcare providers, addressing inquiries, providing information, and ensuring effective communication.
Maintain accurate and up-to-date patient records, ensuring compliance with confidentiality and privacy standards.
Verify patient insurance information, explain coverage details, and assist in resolving any related issues.
Collaborate with the billing department to address patient billing inquiries and provide clarification on financial matters.
Advocate for patients' needs and concerns, escalating issues when necessary to ensure timely and satisfactory resolution.
Collaborate with the broader healthcare team to ensure a coordinated and patient-focused approach to care.
Maintain high-quality service standards, actively participating in quality improvement initiatives.
Answer, screen and forward any incoming phone calls while providing basic information when needed.
Review MyChart appointments and follow up with patients.
Adhere to all agency policies, including Confidentiality, Employee Handbook, Health Care Corporate Compliance Plan, Standards of Conduct, and other relevant policies.
NOTE: Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Benefits

Generous paid time off, including 12 paid holidays
401k with 100% employer match up to 5%
12 weeks of fully paid parental leave
Employer subsidized medical, dental, vision benefits, and gender-affirming care benefits
Employer paid short and long-term disability
Tuition reimbursement
Certification, and licensure assistance
Equity Practices: Fair treatment, access, and opportunities for all employees, creating an environment where everyone feels valued, respected, and empowered to contribute.
Professional Growth: Opportunities for professional development and advancement, along with training programs and events that promote cultural competence, unconscious bias training, and awareness.
Collaboration on an inter-disciplinary team: Within our integrated HIV care and prevention model, we employ a high level of collaboration across disciplines. That means that, in your role, you will have the opportunity to be exposed to whole person-care across medical, behavioral health, pharmaceutical, research, and more!
Delivery of quality patient care: Our integrated HIV care and prevention model is proven to help patients achieve positive health outcomes.