Patient Services Representative

The US Oncology Network•Austin, TX

28d•Onsite

About The Position

The US Oncology Network is looking for a Patient Services Representative to join our team at Texas Oncology. This full-time position will support the Gynecology Oncology department at the Central Austin location (6204 Balcones Austin, Texas 78731). This is a full-time Monday-Friday 8:30am-5:30pm position with no weekends, call, or major holidays. This position can be a level 1, 2, or Sr based on candidate experience. Notes from the hiring manager: Texas Oncology’s Gynecologic Oncology Clinic in Central Austin is the perfect place to grow your career in women’s health. Join a supportive, team-oriented environment where collaboration, professional development, and work life balance are top priorities, and work alongside compassionate professionals who make a meaningful difference in patients’ lives every day. If you are ready to take the next step in your career and contribute to exceptional patient care, we encourage you to apply and become part of our dedicated oncology team. As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve “More breakthroughs. More victories.” ® in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis. The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care. What does the Patient Services Representative do? Under direct supervision, performs general business office functions that may include some or all of the following: billing and claim submissions; charge capture and payment posting; insurance verification and eligibility; obtaining pre-authorization; counseling patients and families on insurance and payment issues; and account follow-up and payment resolution. As necessary, assists patients and families with obtaining community resources including, but not limited to, housing, transportation, and financial support. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Requirements

High School Diploma or equivalent required.
This position is entry level and requires 0-3 years of medical business office experience.
Minimum 3 to 5 years medical business office experience.
Minimum five years medical business office experience.

Responsibilities

Ensures all insurance, demographic, and eligibility information is obtained from patients and entered into the system in an accurate and timely manner. Registers patients in the system as necessary.
Collects and reviews all patient insurance information and completes insurance forms. Collects co-pays, deductibles and other out of pocket amounts at the time of visit.
Confirms patient insurance verification and eligibility. Obtains pre-authorization of services and/or referrals. Assesses patient financial requirements and advises patients and families on insurance benefits, co-pays and financial obligations.
Posts line items and adjustments to patient accounts. Balances receipts, reconciles daily work batches and prepares audit trail. Prepares deposits for bank as needed.
Reviews Explanation of Benefits (EOB) for consistency.
Submits files and processes all claims for payment. Researches and resolves claim delay issues.
Resolves patient questions and complaints regarding insurance billing and adjusts accounts as necessary. Resubmits claims and processes all insurance/patient correspondence. Provides all documentation to expedite payment.
Follows-up on assigned accounts. Uses collection techniques to keep accounts current including monitoring for delinquent payments.
Sets-up financial arrangements with patients as necessary.
As necessary, assists patients with researching and obtaining community resources including housing, transportation, drugs and pharmaceutical supplies, and financial resources.