Patient Services Representative

Lifepoint Health • Hendersonville, TN

8h

About The Position

At Highpoint Sumner Family Wellness Gallatin, we are committed to empowering and
supporting a diverse and determined workforce who can drive quality,
scalability, and significant impact across our hospitals and communities. In
your role, you’ll support those that are in our facilities who are interfacing
and providing care to our patients and community members. We believe that our
collective efforts will shape a healthier future for the communities we serve.

Job Summary

Patient Services Representative facilitates the patient referral process and
obtains appropriate pre-certifications as requested by the provider(s).
Responsible for greeting patients; check-in, check-out, scheduling and managing
telephones and messages. Collects and posts co-pays, deductibles and past due
patient balances at the time of service

Requirements

• 2 years Medical Office experience Preferred
• Experience with Medical Referrals
• Minimum Education High school diploma or equivalent

Responsibilities

• Processes all insurance referrals and/or pre-certifications.
• Facilitates patient appointments with specialists, imaging, rehabilitation services, physical therapy and any/all other facilities the provider recommends for patient care.
• Serves as a referral resource for patients, clinical and front office personnel should a patient call or be present within the office.
• Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
• Greets visitors and communicates with patients and providers.
• Checks patients in and completes the intake process to include insurance verification and updating demographic information.
• Collects appropriate co-pays and communicates any financial liability to the patient.
• Organizes and sets up appointments for some of the providers as needed.
• Follows up on special function needs.
• Performs electronic chart pre-load process.
• Also scans documents to the patient electronic chart.
• Performs administrative or clerical duties as assigned, including filing, reception, scheduling, and data entry

Benefits

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• And much more...

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED