Patient Services Representative--SWC Central Service- Curtis

Carle Health•Champaign, IL

8d•$27 - $44•Onsite

About The Position

Responsible for the daily supervision of Windsor Centralized Service PSR staff and functions. Assists the manager with changing registration processes to improve patient satisfaction. Prepares staff schedule based on budget parameters and ensure adequate coverage for shifts. Establishes registration error standards and audits registration data compared to industry related benchmarks. Provides continuous feedback to staff to reduce error and enhance workflow processes. Participates and coordinates staff training needs including new employee job training. Performs as a working supervisor to meet department staffing and volume fluctuations. Works with clinical leadership to ensure provider schedules are efficient and free of scheduling issues. Enhance point of service collections to ensure financial stewardship.

Requirements

Certifications:
Education:
Work Experience:

Responsibilities

Performs essential job functions as direct reports.
Recommends and initiates various personnel actions including but not limited to hiring, performance appraisals, disciplinary actions, and promotions; make work assignments and review and edit work of direct reports.
Ensures staff members are adequately trained and are competent to perform all required job tasks.
Resolves work related issues or assists employees in solving work related issues.
Completes duties assigned by the Manager - Patient Access.
Resolves Customer concerns, questions, and complaints by identifying problems and coordinating appropriate corrective action.
Reports situation and resolution to supervisor.
Assists management in maintaining and developing a budget for supplies and equipment.
Ensures staff members are adequately trained and are competent to perform all required job tasks.
Coordinates and oversees preceptor(s) for new staff members and clinical students.
Establishes daily work and desk assignments to ensure adequate staffing coverage and good customer service.
Establishes standards for reducing registration errors.
Reviews with staff on a regular basis registration errors and initiates necessary training to reduce errors.
Responsible for department payroll records and activities.
Submits payroll information according to organizational processes/standards.
Assists staff in dealing with customer service issues and provides timely responses to concerns received from the Patient Relations Department.
Assists department leadership in resolving staff work related issues, or assists employees in solving work related issues.
Work Patient, Account, Claim Edit, and Router Workques Daily.
Timekeeper in Kronos for all staff and stay within SVR targets; assist with the processing of payroll for his/her direct reports by maintaining employee edit requests, PL requests, etc.
Scheduling and vacation approvals for all sites.
Meet and Maintain all productivity targets and department goals that line with the strategic plan.
Work Patient, Account, Claim Edit, and Router Workques Daily.
Responsible for design and implementation of policies related to the department.