Patient Services Representative - Columbia City (1.0 FTE)

Neighborcare Health Career•Seattle, WA

2d•Onsite

About The Position

The Patient Services Representative (PSR) will greet and check-in medical and/or dental patients at the time of appointment, as well as schedule patient appointments through the check-out process. As the first point of contact in the clinic for the patient, the PSR will provide a warm welcome to patients and their families and serve as an information resource for people who arrive at the clinic. PSRs will be an integral part of the clinic team, participating in population health management and care coordination efforts that ultimately result in high quality patient care.

Requirements

High School diploma or GED
One (1) year of customer service experience

Nice To Haves

One (1) year of healthcare experience
Bilingual skills

Responsibilities

Greet patients and their families warmly as they arrive in the clinic.
Answer telephones, confirm appointments, and transfer calls to appropriate staff member, as needed.
Check in patients, including providing appropriate forms and collecting updated patient information (e.g., phone, address, insurance) to enter into the EHR.
Assist with maintaining provider templates and appointment schedules, as needed.
Maintain patient waiting areas, office files, and front-desk areas in a manner that is organized and neat.
Prepare charts and accounts on a daily basis as applicable.
Check insurance eligibility and scan Medicaid, Medicare and private insurance cards.
Collect co-pays and fees as needed, including closeout of drawer at the end of the day.
Provide registration form and instructions to new patients and those who haven’t been seen in last year, assisting if necessary.
Schedule walk-in patients for same day appointments.
Connect patients to insurance eligibility services, as needed.
Explain Neighborcare’s sliding scale policy to self-pay patients, verify income information, entering it appropriately into electronic health records.
Perform other duties as assigned.