Patient Services Representative

Kintegra Health•Lawndale, NC

About The Position

Under the direct supervision of the Practice Manager, this position is responsible for timely and accurate recording of patient demographics, insurance information, patient charges and payments. Cross training is required in multiple administrative support functions including medical records, scanning, PHI request and messaging to both clinical and non-clinical staff. Kintegra Health is a community sponsored, family-centered provider of health care, health education and preventive care services without regard to the ability to pay. The organization screens potential employees to ensure alignment with its core requirements and requisite position skills. Staff are expected to be committed to the mission and embody the core values to care for increasing members of the communities served. The goals include providing continuing comprehensive and accessible primary care services to individuals and families of all economic levels, meeting physical and social health needs, promoting health maintenance through patient and community education, and employing an interdisciplinary team approach in collaboration with other community providers for cost-effective, patient/family-oriented care.

Requirements

Must be able to sit, stand and walk for long periods of time
Ability to read and understand the English language
Ability to effectively maintain confidentiality of records and communicate with all levels of personnel
One year of clerical experience in medical office setting required. Other related experience may be considered in lieu of medical office experience.
Knowledge of medical office software for the following: updating patient demographic information, posting charges and copays.
Excellent verbal communication skills.
Must be able to work with changing priorities.
Excellent organizational, problem solving and critical thinking skills.
Must be able to interact with individuals of all cultures and levels of authority.
Ability to maintain confidentiality.
Must be able to function as part of a team.
Must possess initiative.
Basic medical terminology required, knowledge can be obtained through formal classes or work experience.
High School Diploma or GED certificate required

Nice To Haves

Proficient in use of all computer software utilized in practice

Responsibilities

Must be able to interact with individuals of all cultures and levels of authority by answering phones or face-to-face greeting.
Must be able to schedule patient appointment under guidelines of administration
Must be able to problem solve and have critical thinking skills
Must be able to explain policy and procedures to patients and staff
Must be able to interview patient to obtain personal and financial information
Must be able to understand and maintain patient confidentiality
Utilize PMG System: Schedule patient appointments, Update patient demographics & Insurance, Post copays, Query for patient financial records
Utilize EMR System: Update patient records, Scan documents into patient charts in a timely manner, Query patient information, Extract Medical records for PHI request, Patient Message provider/staff
Must be able to perform accurate cash management /transaction procedures
Perform other duties as assigned