Patient Services Representative

One Community Health•Sacramento, CA

9d•Onsite

About The Position

This position serves as a resident expert in their area of support by providing an environment of good will and optimum services to patients and clients. This role is on-site (100%) in Sacramento, CA (95811).

Requirements

High school diploma or equivalent required
3 years previous medical secretarial/office experience required.
Active CPR, BLS Certification.

Nice To Haves

AA degree
Ability to collaborate effectively across a broad spectrum of backgrounds and perspectives. Candidates who demonstrate inclusive thinking and interpersonal awareness help strengthen our commitment to equitable and compassionate care for all.
Demonstrated person-centered approach and familiarity with trauma informed systems and restorative practices.

Responsibilities

Promptly and courteously provides the information and services requested by patient.
Takes initiative to seek assistance from others; informs patient/clients of the need to do so; explains who is being called upon to help; and ensures that all patient/clients requests are addressed in a way which minimizes inconveniences of all parties.
Maintain strict patient/clients confidentiality at all times.
Verify and update patient demographic information and insurance information.
Communicate appointment delays effectively with patients and providers; apprise patients of wait times, delays, etc.
Verify patient insurance eligibility and co-payment. (HMO's, PPO's, Managed Care)
Create daily batch and collect co-pay, provide receipt, and obtain credit/debit card authorization as needed.
Explain terms and conditions of services and financial responsibility
Answers phones as needed.