Patient Services Rep - Part Time

Medical Associates • Dubuque, IA

9d • Hybrid

About The Position

Medical Associates Health Plans is hiring a part-time, Patient Services Representative to answer phones, emails, and perform office tasks in our Patient Services Department, a 24-hour patient assistance line. During your shift, you will work closely with a small team to triage phone calls, set up and cancel appointments, reporting, update doctor schedule, fax documents, and take switchboard calls. This position will be required to work some weekends and holidays. Able to pick up other shifts as well. Excellent shift differential and ability to work from home once trained!

Requirements

• High School diploma or GED required.
• From three months to one year of similar or related experience.
• Courtesy, tact, and diplomacy are essential elements of the job.
• Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.
• Stooping - Bending body downward and forward by bending spine at the waist.
• Reaching - Extending hand(s) and arm(s) in any direction.
• Walking - Moving about on foot to accomplish tasks, particularly for long distances.
• Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position.
• Fingering - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.
• Grasping - Applying pressure to an object with the fingers and palm.
• Talking - Expressing or exchanging ideas by means of the spoken word.
• Hearing - Perceiving the nature of sound with or without correction.
• Vision - 20 / 40 or better in the best eye with or without correction.
• Repetitive Motions - Substantial movements (motions) of the wrists, hands and/or fingers.
• Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
• Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Responsibilities

• Perform clerical tasks within the Patient Services department to support Medical Associates Health Plan and Clinic staff.
• Answering, directing and triaging telephone calls.
• Sending and receiving clinical information to/from providers and completing requested tasks.
• Determining medical necessity for DME supplies requested for patients based on Medicare guidelines.
• Maintaining physician call schedules.
• Contact providers/office staff as necessary to complete requested tasks including but not limited to: paging, hospital and outside provider consults, physician access requests, and need for additional documentation for DME requests.
• Participate in the training of new staff.
• Maintain and up-to-date orientation manual as appropriate.
• Assist in creating policies and procedures to ensure effectiveness and efficiency in the department.

Benefits

• Single or Family Health Insurance with discounted premium rates for wellness program participation.
• 401k with immediate matching (50% on the dollar up to 7% of pay) + additional annual Profit Sharing
• Flexible Paid Time Off Program (24 days off/year)
• Medical and Dependent Care Flex Spending Accounts
• Life insurance
• Long Term Disability Coverage
• Short Term Disability Coverage
• Dental Insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED