Patient Services Representative (Family Medicine Dept)
About The Position
Schedule: Monday - Friday 8:00 a.m. - 5:00 p.m. At MCHC Health Centers, we’re all about making a positive impact. We’re a mission-driven team that values collaboration, inclusion, and showing up for the people we serve. When you join us, you’re not just doing a job, you’re making a difference. Are you passionate about providing excellent customer service and supporting your community’s healthcare needs? MCHC is seeking a Patient Services Representative (PSR) to join our team. As the first point of contact for patients, you’ll play a vital role in ensuring a welcoming, supportive, and efficient experience at our clinics. As a PSR, you’ll greet patients, schedule appointments, verify insurance, collect payments, and support clinic operations. This role is ideal for someone who thrives in a fast-paced environment, values teamwork, and is committed to delivering high-quality patient care and customer service.
Requirements
- Excellent communication and interpersonal skills with a patient-first mindset.
- Ability to multitask in a fast-paced healthcare setting.
- Strong computer and data entry skills.
- High School Diploma or General Education Degree (GED)
Nice To Haves
- Experience with scheduling, insurance, or medical office work preferred.
- Two or more years’ experience in healthcare, in a similar position or in another industry, in a customer service role
- Bilingual, English/Spanish, fluent
Responsibilities
- Welcome patients and visitors with professionalism, courtesy, and warmth.
- Schedule and manage patient appointments, including follow-up visits.
- Verify insurance eligibility and guide patients through financial assistance options.
- Assist patients with registration, forms, and use of the patient portal.
- Collect payments and maintain accurate financial records.
- Maintain and update patient information in the Electronic Health Record (EHR).
- Ensure reception and waiting areas are clean, organized, and welcoming.
Benefits
- Medical, Dental, and Vision Insurance
- Paid Time Off (PTO) and 9 Paid Holidays
- Life Insurance
- 401(k) with up to 4% Employer Match
- Flexible Spending Account (FSA)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
