Patient Services Representative - Almara Women's Health | OGI
About The Position
The Patient Services Representative is responsible for patient registration and check in as well as patient phone calls. This position will also handle some Surgery Scheduling and some PSR backend responsibilities. This is a full-time role, Monday - Friday 8:00 AM - 4:30 PM, operating out of the Edina and Maple Grove locations. Almara Women's Health | Obstetrics, Gynecology & Infertility is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.
Requirements
- High School diploma/GED or equivalent
- Customer Service experience required
- Comply with company policies, procedures, practices, and business ethics guidelines.
- Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
- Demonstrate prompt and reliable attendance.
- Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines. Prioritize workload effectively.
- Communicate respectfully and professionally in face-to-face, phone and email interactions. Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.
Nice To Haves
- Medical terminology knowledge preferred
Responsibilities
- Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID
- Verify and document insurance information as defined by current business practices
- Accurate and timely scheduling of new and existing patients in the current practice management system
- Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments
- Chart preparation and management
- Answer patient calls, schedule appointments and direct calls as appropriate
- Maintain a working knowledge of health care plan requirements and health plan networks
- Maintain timely communication with patients, families, and staff
- Any and all other duties as assigned
Benefits
- A $750 sign-on bonus will be offered for select roles, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for the sign-on bonus.
- Medical (w/Maternity Bundle), Dental & Vision plans
- Tuition Reimbursement
- 401(k) w/ Profit Sharing
- Employee Assistance Program
- Lifetime Fitness Subsidy
- Car Rental discounts
- Home, Auto, & Pet insurance savings programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
