Patient Services Representative (Medical Receptionist)

Piedmont Urgent Care by Wellstreet•Newnan, GA

4d•Onsite

About The Position

Piedmont Urgent Care is seeking a friendly, detail-oriented professional to join their team as a Patient Service Representative (PSR). This role serves as the first point of contact, responsible for creating a welcoming and efficient patient experience. The PSR will manage front-office operations, assist with administrative tasks, and support the overall clinic workflow, making a meaningful impact on patients' lives. This position is ideal for individuals who enjoy customer service, problem-solving, and working in a team-oriented healthcare setting.

Requirements

High school diploma or equivalent
1+ year of experience in a medical office or healthcare setting preferred
Strong communication, attention to detail, and ability to multitask in a busy environment
Experience using Electronic Medical Records (EMR) software, EPIC preferred
Ability to work 12-hour shifts, including some weekends and holidays
A proactive, friendly, and patient-focused approach to service

Nice To Haves

Medical Administrative Assistant certificate a plus

Responsibilities

Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.
Maintain confidentiality while collecting and organizing important patient and business documents.
Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.
Determine and collect each patient’s financial responsibility, ensuring transparency and clarity about costs.
Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.
Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines.
Support staffing and operational needs by traveling to other Piedmont Urgent Care locations as required.