Patient Services Representative – Bilingual Preferred

Primary Health Solutions•Hamilton, OH

2d•Onsite

About The Position

Performs a variety of front desk functions in a medical office to include registering patients, making appointments, and processing patient payments. This role involves checking patients in and out, advising on payment options, collecting co-payments, maintaining patient flow, scheduling appointments, assisting with insurance questions, and making financial arrangements with patients. The position also includes answering phones, preparing daily reports and deposits, balancing cash collections, checking for outstanding balances, verifying fee tickets, pulling charts, participating in quality improvement activities, assisting with patient communications, and maintaining the lobby appearance.

Requirements

High School diploma or equivalent.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet.

Nice To Haves

Bilingual Preferred

Responsibilities

Performs all functions checking in and out patients in an accurate and timely manner.
Advises patients regarding payment options to include assistance programs, slide and commercial insurance eligibility.
In a professional manner, collects co-payments from patients in the form of cash, check, and credit card and provides receipt.
Maintains patient flow based on appointment setting and medical need; directs other patients and visitors to appropriate area.
Maintains communication with the waiting patient advising them of the progress toward their being seen. Communicates backlogs with the back office and suggests solutions.
Schedules patient appointments in an accurate and timely manner.
Assists patients with insurance questions.
Makes financial arrangements with patients, explains payment options, and obtains patient’s choice of options.
Answers the phone, takes messages and routes them to the appropriate area in a timely manner.
Prepares daily report sheets and deposits for center. Balances cash collections with posted payments.
Checks accounts on all patients scheduled to be seen the next day for any outstanding balances.
Verifies all fee tickets are complete and charges are entered in the practice management system.
Prepares daily deposits for bank transfer and secure cash until transferred to authorized personnel or deposited at the bank. Balances cash collections with posted payments.
Pulls charts as needed and as indicated by provider.
Participates as requested in quality improvement activities such as group meetings, PDSA pilots, improving relevant processes, etc.
Assists as assigned in patient communications, such as care reminders, tracking follow-up, etc.
Maintains appearance and materials in lobby.