Patient Services Representative - Evergreen

Fred Hutchinson Cancer Center•Kirkland, WA

5d•Onsite

About The Position

The Patient Services Representative is the primary point of contact for patients, families, and caregivers when arriving in a department. They facilitate the patient check in process and provide patient and family centered customer service. This is a 1.0 FTE position, working 40 hours per week, Monday through Friday, with variable hours between 8a-5p. The role is fully onsite at the Evergreen Hospital Community Site in Kirkland, WA.

Requirements

High School diploma or equivalent.
Six months to one year experience in customer service environment
Ability to work in a fast paced, complex healthcare environment.
Effectively organize and manage time and tasks independently.
Ability to communicate (verbally and in writing) in a clear and concise manner.
Can use a mouse, navigate computer programs and use email in a professional setting

Nice To Haves

Medical terminology.

Responsibilities

Greets and screens patients arriving for appointments and checks them in using an automated scheduling system.
Assembles and distributes appropriate paperwork to patients, families, caregivers and clinical staff.
Triage questions and concerns from callers and forward to appropriate staff or department as needed.
Performs general clerical duties including, processing mail, taking inventory and ordering office supplies.
Activates provider orders (Alliance Lab only).
May schedule patient appointments as ordered by clinician.
May be responsible for the facilitation of patient flow.
Verifies demographic, clinical and financial information with patient as required.