Patient Services Representative

Lifepoint Health • Ottumwa, IA

5d • Onsite

About The Position

Ottumwa EasyCare Walk In Clinic is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Patient Services Representative joining our team, you’re embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

Requirements

• Minimum Education High school diploma or equivalent
• Critical thinking, decisive judgment, and ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Nice To Haves

• BLS certification from the American Heart Association (AHA) or American Red Cross (ARC)
• 2 years Medical Office experience
• Experience with Medical Referrals

Responsibilities

• Processes all insurance referrals and/or pre-certifications.
• Facilitate patient appointments with specialists, imaging, rehabilitation services, physical therapy and any/all other facilities the provider recommends for patient care.
• Serve as a referral resource for patients, clinical and front office personnel should a patient call or be present within the office. Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
• Greet visitors and communicate with patients and providers.
• Check patients in and complete the intake process to include insurance verification and updating demographic information.
• Collect appropriate co-pays and communicate any financial liability to the patient.
• Organize and set up appointments for some of the providers as needed.
• Follow up on special function needs.
• Perform electronic chart pre-load process.
• Scans documents to the patient electronic chart.
• Perform administrative or clerical duties as assigned, including filing, reception, scheduling, and data entry.

Benefits

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED