Patient Services Representative - Workplace Health
MaineGeneral Health•Augusta, ME
•Onsite
About The Position
MaineGeneral Health is a leading healthcare system known for its culture of excellence, compassion, and collaboration. They are seeking a talented and ambitious individual to join their team as a per diem Patient Services Representative (PSR) at Workplace Health in Augusta. This role is crucial for providing excellent customer service and supporting the efficient operation of the front office.
Requirements
- Up to 1 year experience
- Proficiency in a suite of Microsoft Office applications
- Ability to work independently
- Effective time management and problem solving skills
- Able to manage multiple priorities
- Detail-oriented, with strong organizational skills
- Ability to multitask
- Confident and effective oral and written communication skills
Nice To Haves
- Billing/coding experience helpful
- Medical terminology preferred
- Accounts receivable/cash handling experience
Responsibilities
- Greets and registers patients in a prompt, courteous and helpful manner
- Answers telephones, takes messages, provides non-medical information and distributes calls
- Use electronic medical records system to provide information and/or request information from providers and other clinical personnel
- Schedules appointments for routine and acute care
- Assists with coverage in other areas of front office as needed
- Reviews EMR encounter for accuracy and follow-up as necessary
- Prepares paperwork for patient visit, prompts patients for demographic and insurance data, explains consent form and obtains signature in accordance with consent standard
- Discharges patient, collects co-pays and outstanding balances, schedules future appointments for follow-up care and forwards appropriate referral paperwork if indicated
- Provides patient with appropriate paperwork for further diagnostic testing as indicated in patient's electronic medical record and as appropriate
Benefits
- Quality health, dental, and vision benefits
- Wellness programs and resources
- Industry-leading leave for new parents
- Generous earned time plan
- Employee Assistance Program for employees and anyone in their household
- Access the wages you’ve already earned before payday with Payactiv
- Tuition Reimbursement
- Up to 2% of eligible pay in 403(b) company-matching contributions
- Another 2% in the 401(a) retirement income plan
- Three insurance plans to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident
- Short-term disability insurance
- Long-term disability insurance
- Leadership-supported programs and learning and development resources for professional development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
