Patient Services Representative - Revo Health

Revo Health•Edina, MN

9h•Onsite

About The Position

The Patient Services Representative is responsible for patient registration and check-in, as well as additional administrative support functions, while maintaining excellent customer service. This is a full-time role, primarily 5:30 AM - 2:00 PM, Monday - Friday, out of the Edina Specialty Surgery Center. Revo Health is a professional services company that partners with multiple healthcare groups to deliver exceptional patient care. This position will be employed through Revo Health, working closely with Infinite Health Collaborative (i-Health) and its operating divisions.

Requirements

High School diploma/GED or equivalent
Customer Service experience
Current certification in basic CPR for Healthcare Professionals (BLS) or completed upon hire
Comply with company policies, procedures, practices, and business ethics guidelines
Complete job-required training
Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
Demonstrate prompt and reliable attendance
Work in the clinic, office, or surgery center during business hours
Travel independently throughout the clinic, office, or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping, or sitting for long periods may be required
Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines
Communicate and interact respectfully and professionally
Prioritize workload while being flexible to meet the expectations of the daily operations
Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
Understand and execute a variety of instructions
Effectively operate equipment and communicate on and operate the phone system
Work independently with minimal supervision
Travel to other work locations, if required

Nice To Haves

Medical terminology knowledge preferred
Administrative or Medical Office experience preferred

Responsibilities

Greet and register surgery patients. Obtain all appropriate insurance information and signatures from patients at the time of registration
Verify all patients’ insurance is accurately updated
Responsible for entering all new or changed patient information from pre-op phone call into system prior to patient having surgery
Manage and retrieve history and physical (H&Ps) process for upcoming surgery patients, as needed
Responsible for all patient chart preparation and break down of charts
Assists with patient pre-operative phone calls and surgery scheduling
Responsible for monitoring fax machine for filing operative reports, pathology reports etc.
Collaborates with other disciplines to maximize patient outcomes and ensure a smooth flow of the surgical experience
Accountable for reporting occurrences through the center’s established reporting process related to employee and/or patient/visitor events
Fosters the developmental and educational process of self, colleagues, orientees and students (includes functioning as a preceptor)
Participates in acceptable continuing education, fostering career and skill development including meeting departmental continuing education requirements
Assists in managing controllable costs by the proper, non-wasteful use of surgery center resources
Any and all other duties as assigned