Patient Services Representative - Revo Health

Revo Health•Edina, MN

1d•Onsite

About The Position

The Patient Services Representative is responsible for patient registration and check in as well as additional administrative support functions while maintaining excellent customer service. This is a full-time role, Monday - Friday 5:00 AM - 4:30 PM, with the primary shift being 5:30 AM - 2:00 PM out of the Edina Specialty Surgery Center. Revo Health is a professional services company that partners with multiple healthcare groups to deliver exceptional patient care. This position will be employed through Revo Health, working closely with Infinite Health Collaborative (i-Health) and its operating divisions.

Requirements

High School diploma/GED or equivalent.
Current certification in basic CPR for Healthcare Professionals (BLS) or completed upon hire.
Comply with company policies, procedures, practices, and business ethics guidelines.
Complete job-required training.
Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.).
Demonstrate prompt and reliable attendance.
Work in the clinic, office, or surgery center during business hours.
Travel independently throughout the clinic, office, or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping, or sitting for long periods may be required.
Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines.
Communicate and interact respectfully and professionally.
Prioritize workload while being flexible to meet the expectations of the daily operations.
Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.
Understand and execute a variety of instructions.
Effectively operate equipment and communicate on and operate the phone system.
Work independently with minimal supervision.
Travel to other work locations, if required.

Nice To Haves

Medical terminology knowledge preferred.
Customer Service experience preferred.
Administrative or Medical Office experience preferred.

Responsibilities

Greet and register surgery patients.
Obtain all appropriate insurance information and signatures from patients at the time of registration.
Verify all patients’ insurance is accurately updated.
Responsible for entering all new or changed patient information from pre-op phone call into system prior to patient having surgery.
Manage and retrieve history and physical (H&Ps) process for upcoming surgery patients, as needed.
Responsible for all patient chart preparation and break down of charts.
Assists with patient pre-operative phone calls and surgery scheduling.
Responsible for monitoring fax machine for filing operative reports, pathology reports etc.
Collaborates with other disciplines to maximize patient outcomes and ensure a smooth flow of the surgical experience.
Accountable for reporting occurrences through the center’s established reporting process related to employee and/or patient/visitor events.
Fosters the developmental and educational process of self, colleagues, orientees and students (includes functioning as a preceptor).
Participates in acceptable continuing education, fostering career and skill development including meeting departmental continuing education requirements.
Assists in managing controllable costs by the proper, non-wasteful use of surgery center resources.
Any and all other duties as assigned.