Patient Svc Representative - Full time - Days - Heart Hospital Clinic

Mercy•Springfield, MO

4d•Onsite

About The Position

The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently. Mercy's Heart Hospital Clinic is seeking a Patient Services Representative to serve as the first point of contact for our patients and play a key role in delivering an outstanding patient experience. In this fast-paced and rewarding role, you'll combine your customer service expertise, organizational skills, and attention to detail to help ensure smooth daily clinic operations while supporting both patients and clinical staff.

Requirements

High school diploma or equivalent
Patient-focused and committed to exceptional customer service
Organized with strong attention to detail
An excellent communicator, both verbally and in writing
Comfortable multitasking in a busy healthcare environment
Skilled in problem-solving and conflict resolution
Proficient with computers, data entry, and office technology
Adaptable and able to perform well under pressure
Committed to maintaining confidentiality and patient privacy

Nice To Haves

Medical office, healthcare, or customer service experience
Knowledge of medical terminology, insurance processes, and billing procedures
Experience with Epic or electronic health records systems

Responsibilities

Welcome and assist patients with professionalism, compassion, and courtesy
Check patients in and out, verify demographic and insurance information, and schedule appointments
Answer incoming calls and assist patients with questions and appointment needs
Maintain accurate electronic health records and patient documentation in Epic
Coordinate testing, procedures, and referrals while providing cost estimates and good faith estimates in compliance with the No Surprise Billing Act
Manage work queues, registration corrections, accounts receivable activities, and patient payment plans
Communicate effectively with providers, staff, and other departments to ensure seamless patient care
Resolve patient concerns and complaints in a timely and professional manner
Balance and reconcile daily cash drawer transactions
Support clinic operations through general clerical duties including scanning, faxing, copying, and handling correspondence
Champion new initiatives, workflow improvements, and Epic system updates