Patient Services Representative (Part‑Time, Onsite)

TEKsystems•San Ysidro, NM

3d•Onsite

About The Position

This person is responsible for delivering exceptional customer service by managing a high volume of inbound calls and supporting patient scheduling and communication needs. This role serves as a key point of contact between patients, providers, and internal departments to ensure accurate appointment management and a positive patient experience.

Requirements

Minimum 3 years experience in customer service, call center, or healthcare setting.
Fluent in spoken and written English; Spanish bilingual strongly preferred.
Exceptional phone etiquette and interpersonal communication skills.
Ability to type 35 WPM with 90% accuracy.
Comfortable working in a fast‑paced, high‑call‑volume environment.
Mandatory availability on Mondays: 7:30 AM – 12:00 PM OR 1:00 PM – 6:00 PM
Flexible availability on other weekdays (must provide availability)
During training, must match trainer schedule (historically 8:00/8:30 AM – 5:00 PM)

Nice To Haves

Ability to work a full Monday is a strong plus

Responsibilities

Answer 60–80 inbound calls per day from patients, vendors, insurance companies, and medical facilities.
Provide professional, courteous customer service by greeting, listening, assisting, and closing each call effectively.
Schedule, cancel, and reschedule patient appointments via phone, SMS, and patient portal per clinic protocols.
Screen and route calls appropriately to ensure accurate registration and appointment follow‑up in the EMR.
Document clear and accurate messages using internal communication templates.
Maintain effective communication and collaboration with internal departments.
Demonstrate knowledge of programs and services.
Meet department productivity and quality assurance standards.
Perform other duties as assigned.