Patient Services Representative
About The Position
The Patient Service Representative will be responsible for handling all front desk duties for the practice. Ensuring that patients are the number one priority, whether over the phone or in person. Greeting every patient and guardian with a smile and accommodate their needs in a comfortable and pleasant manner to provide the best experience. As a Patient Services Representative, a typical day might look like: Welcoming patients upon arrival to the office and checking them in for appointments. Talking with patients to confirm their demographics and insurance information. Collecting co-payments and outstanding balances. Answering the telephone and addressing patient needs and questions in a friendly manner. Checking patients out upon completion of their appointment and scheduling any follow-up care. Monitoring provider schedules and adjusting/rescheduling appointments as needed. Maintaining patient confidentiality through HIPAA compliance.
Requirements
- You have an associate degree with 2 years or any combination of education and work experience in a customer service-related role.
- You have 1+ years of experience working in a medical/clinical setting.
- You enjoy assisting people in person and over the phone in a fast-paced environment.
- You connect well with others and are comfortable talking to people.
- You don’t get flustered or take it personally when having to deal with an upset patient.
- You have a knowledge of medical terminology
Responsibilities
- Welcoming patients upon arrival to the office and checking them in for appointments.
- Talking with patients to confirm their demographics and insurance information.
- Collecting co-payments and outstanding balances.
- Answering the telephone and addressing patient needs and questions in a friendly manner.
- Checking patients out upon completion of their appointment and scheduling any follow-up care.
- Monitoring provider schedules and adjusting/rescheduling appointments as needed.
- Maintaining patient confidentiality through HIPAA compliance.
Benefits
- Benefits package that includes group medical, dental, vision, short-term & long-term disability insurance, paid holidays, PTO and 401K.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
101-250 employees
