Patient Services Representative

The US Oncology Network•Austin, TX

13d•Onsite

About The Position

The US Oncology Network is looking for a Patient Services Representative to join their team at Texas Oncology. This full-time position will support the Austin Midtown location. This role can be a level 1, 2, or Sr based on candidate experience and offers a Sign On Bonus of $1,500.00. The Austin Midtown team fosters a collaborative, patient-centered environment where teamwork, respect, and accountability are at the heart of everything. As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country. The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.

Requirements

High School Diploma or equivalent required.
0-3 years of medical business office experience (for Level 1).
Minimum 3 to 5 years medical business office experience (for Level 2).
Minimum five years medical business office experience (for Sr Level).

Nice To Haves

Candidate experience will determine level (1, 2, or Sr).

Responsibilities

Under general supervision, is responsible for scheduling patient appointments and tests in an efficient and timely manner.
Responds to all incoming scheduling calls with timely and accurate resolutions.
May include outside scheduling and/or surgical scheduling responsibilities.
Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.
Efficiently schedules new patients, patient referrals and returning patients in computer system in accordance with physician and/or office guidelines.
Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
Meets with patients to schedule all future appointments, procedures, or other exams needed.
Utilizes dedicated program to triage and respond to all incoming scheduling calls timely and accurately.
Accuracy schedule appointments while multi-tasking in a fast-paced medical office.
Ensures all authorizations and referrals are obtained and attached to appointments correctly to avoid denials or delays in payment.
Maintains primary office scheduling template containing all physician meetings, satellite schedule, rounding and call coverage.
Arranges for patients to have financial counseling as needed.
Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
Follows policies and procedures to contribute to the efficiency of the front office.
Covers for other front office functions as requested.
Prepares correspondence, memos, forms, and other typing as requested by supervisor.
May schedule outpatient appointments/testing/surgeries and hospital admissions upon request.
Obtains necessary pre-certification as required.
May communicate to patient about surgeries or tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed.
Where applicable, basic understanding of medical terminology for tests and surgical procedures, including coding and ability to look up codes specific to diagnosis, surgery, and scheduling procedure.