Patient Services Representative (PSR) - Thoracic & Orthopedic Clinic - Stephenson Cancer Center

OU Health•Oklahoma City, OK

1d•Onsite

About The Position

The Patient Services Representative (PSR) coordinates schedules of patients in an outpatient clinic and provides clerical assistance toward the smooth operation of the facility. This position may be filled as a Patient Services Representative Level 1 or 2, depending on individual experience, expertise, and qualifications. The PSR is responsible for scheduling patient appointments, providing information about clinic operations, obtaining and updating patient demographics, answering telephone calls, coordinating schedules for patients requiring multiple services, greeting patients, accepting payments, distributing and inspecting encounter forms, ensuring necessary signatures, copying and uploading insurance cards into the EMR, balancing and closing the cash drawer daily, preparing ancillary forms, promoting the Patient Portal, pulling and filing patient charts, copying medical records, creating new patient charts, discussing financial accounts with patients, verifying insurance eligibility and primary care physicians, securing referrals for HMO patients, collecting and verifying proof of income for sliding scale discounts, and monitoring and acting on WQs in EMR for Referrals. The position also includes performing other duties as assigned.

Requirements

High School Diploma or GED required.
1 or more years of professional work experience required (for Level 1).
3 or more years of experience in customer service, including at least 6 months in a clinical environment, required (for Level 2).
Strong verbal and written communication skills.
Strong customer service skills.
Ability to work effectively with other employees, patients, and external parties.
Proficient with the use of Microsoft Office tools.
Knowledge of hospital policies and procedures.
Keyboarding skills sufficient to meet the requirements of the position.

Responsibilities

Schedules patient appointments, either by telephone or in person.
Provides information about clinic operations.
Obtains patient demographics on new patients and updates demographics on established patients.
Answers telephone calls and distributes to the appropriate people.
Coordinates schedules as directed to patients requiring multiple services.
Greets patients as they come into the clinic for scheduled appointments.
Accepts payments and writes receipts.
Distributes encounter forms and inspects the form for completeness and accuracy.
Ensures the resident and faculty signatures are on the encounter form and chart.
Copies insurance cards and uploads into the EMR as appropriate.
Balances and closes personal Cash Drawer Reconciliation, daily.
Prepares ancillary forms for other services (i.e. x-rays, vascular services, etc.).
Promotes the organizations Patient Portal for communication between patient and clinic.
Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart.
Copies medical records for patients and other providers or facilities.
Makes up new patient charts and/or packets of information.
Talks to patients about financial accounts.
Verifies insurance eligibility and primary care physicians for patients.
Secures referrals to other providers for HMO patients.
Secures referrals from PCPs for HMO patients to be seen in the clinic.
Collects and verifies proof of income in order to determine what sliding scale discount is appropriate, if any.
Monitor and act on WQs in EMR for Referrals.
Performs other duties as assigned.