Patient Services Representative (PSR) - Integrated

North Country Family Health Center Inc • City of Watertown, NY

3h • Onsite

About The Position

The Patient Service Representative (PSR) works as part of a team with other PSRs, Finance, and Practice Administrators to ensure smooth patient flow within the practice on a day-to-day basis. This includes serving as the “Face of the Health Center” in customer service, making appointments, checking patients in and out, collecting co-payments, sliding fees, and outstanding balances, assisting patients with insurance and payment responsibilities answering phones, and directing inquiries as assigned.

Requirements

• Has a degree or certification in office studies, business administration, or related field. Relevant experience in the field may be substituted for degree requirement.
• Excellent interpersonal and verbal communication skills.
• Knowledgeable in medical and dental terminology.
• Possess typing skills.
• Skilled with computers and computer applications.
• Attention to detail.
• Problem resolution skills.
• Positive attitude and high energy.
• Quick learner.
• Adaptable to change.
• Resourceful and proactive when identifying and resolving problems.

Responsibilities

• Serve as the “Face of the Health Center” in customer service
• Make appointments
• Check patients in and out
• Collect co-payments, sliding fees, and outstanding balances
• Assist patients with insurance and payment responsibilities
• Answer phones
• Direct inquiries as assigned

Benefits

• Group health/dental/vision
• Agency funded voluntary life insurance
• 403b Retirement Plan available upon hire
• Generous vacation and sick time (start accrual immediately upon hire!)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree