Patient Services Representative (PSR)

North Country Family Health Center Inc • Lowville, NY

58m • Onsite

About The Position

The Patient Service Representative works as part of a team with other PSRs, Finance, and Practice Administrators to ensure smooth patient flow within the practice on a day-to-day basis. This includes serving as the “Face of the Agency” in customer service, making appointments, checking patients in and out, collecting co-payments, sliding fees, and outstanding balances, assisting patients with insurance and payment responsibilities answering phones, and directing inquiries as assigned.

Requirements

• Degree or certification in office studies, business administration, or related field (relevant experience may be substituted)
• Excellent interpersonal and verbal communication skills
• Knowledgeable in medical and dental terminology
• Typing skills
• Skilled with computers and computer applications
• Attention to detail
• Problem resolution skills
• Positive attitude and high energy
• Quick learner
• Adaptable to change
• Resourceful and proactive when identifying and resolving problems

Responsibilities

• Serve as the “Face of the Agency” in customer service
• Make appointments
• Check patients in and out
• Collect co-payments, sliding fees, and outstanding balances
• Assist patients with insurance and payment responsibilities
• Answer phones
• Direct inquiries as assigned

Benefits

• Group health/dental/vision
• Agency funded voluntary life insurance
• 403B Retirement Plan enrollment available upon hire
• Generous vacation and sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree