Patient Services Representative (PSR)

North Country Family Health Center Inc•Lowville, NY

About The Position

The Patient Service Representative works as part of a team with other PSRs, Finance, and Practice Administrators to ensure smooth patient flow within the practice on a day-to-day basis. This includes serving as the “Face of the Agency” in customer service, making appointments, checking patients in and out, collecting co-payments, sliding fees, and outstanding balances, assisting patients with insurance and payment responsibilities answering phones, and directing inquiries as assigned.

Requirements

Has a degree or certification in office studies, business administration, or related field. Relevant experience in the field may be substituted for degree requirement.
Has an excellent interpersonal and verbal communication skill.
Shall be knowledgeable in medical and dental terminology.
Shall possess typing skills.
Is skilled with computers and computer applications.
Gives attention to detail and possesses problem resolution skills.
Has a positive attitude and high energy, is a quick learner, is adaptable to change, and is resourceful and proactive when identifying and resolving problems.