Patient Services Representative

Neighborhood Healthcare•Escondido, CA

6d•$23 - $32

About The Position

The Patient Services Representative (PSR) works to support the mission and vision of Neighborhood Healthcare by supporting clinics with front office tasks. The PSR’s primary roles are to directs incoming calls to ensure they are transferred to the appropriate contact within the clinic and assist patients with scheduling and re-scheduling healthcare appointments.

Requirements

High school diploma/GED required
One year customer service experience required
Excellent verbal and written communication skills, including superior composition, typing and proofreading skills
Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
Knowledgeable about and experience with customer service etiquette and protocols
Ability to interact effectively with clinic personnel, patients, and diverse populations
Ability to successfully manage multiple tasks simultaneously
Excellent planning and organizational ability
Ability to use computer programs, such as spreadsheets and databases
Ability to work as part of a team as well as independently
Ability to work with highly confidential information in a professional and ethical manner
Ability to lift/carry 20 lbs/weight
Ability to stand for long periods of time

Nice To Haves

in a healthcare setting preferred
Experience working with electronic medical records and multi-phone lines preferred
Bilingual (English/Spanish) highly preferred

Responsibilities

Direct Patient Care
Assesses incoming phone calls to determine the correct course of action based on customer's information and needs
Corresponds with patients, salespeople, and visitors in an accurate, expeditious, courteous, and competent manner via in-person, telephone, and/or mail
Conducts appointment reminder calls to all patients; including noted documents required for their visit
Impacts patient experience by demonstrating courteous and helpful behavior and a commitment to accuracy
Provider and Team Support
Generates daily lists of scheduled appointments for the clinic
Shares accountability for overall patient health outcomes by working in coordination with care teams
Operates to instill confidence in our care and facilities to patients, fellow employees, and other stakeholders
Clinical Administration
Schedules appointments and enter all required data into electronic scheduler
Tracks and records filled and cancelled appointments
Prepares patient charts prior to their appointments
Verifies patient appointments and arrival time at registration
Receives and records patient payments in computer and ledger for services received
Verifies patient records are up to date and accurate; makes appropriate changes in computer system, as needed
Completes ongoing/annual training for position compliance