Patient Services Representative

Twin Cities Pain Clinic•Edina, MN

7h•Onsite

About The Position

The Patient Services Representative provides customer service and administrative support to patients. They serve as the initial point of contact for patients, answering inquiries and ensuring a positive patient experience. Core duties include scheduling appointments, verifying insurance, processing payments, and assisting with paperwork.

Requirements

High School Diploma or GED required.
Minimum of one year of proven strong customer service and phone skills with an exceptional ability to listen and communicate to others.
Strong communication and interpersonal skills.
Ability to follow oral and written instructions.
Problem-solving skills.
Ability to manage multiple tasks and prioritize duties.
Attention to detail.
Ability to operate standard office equipment.
Strong computer skills, including Microsoft Office and EHR software proficiency.
Familiarity with basic medical terminology.
Ability to work well whether independently or as part of a team.
Knowledge of principles and practices of basic office management and organization.
Legally authorized to work in the United States at the time of hire.

Nice To Haves

Post-secondary education or prior healthcare experience strongly preferred.
Experience in a medical/healthcare setting or insurance environment preferred.

Responsibilities

Greets patients, verifies their identity, and ensures accurate demographic information is recorded.
Assists patients with completion of necessary paperwork (e.g., consent forms and medical history forms) and documentation.
Updates and maintains patient records in the electronic health record (EHR) system.
Complies with organizational and HIPAA policies and regulations to ensure patient care is kept confidential.
Schedules and manages patient appointments, including follow-up appointments and reminder calls, and enters information into a computerized schedule.
Handles appointment cancellations and rescheduling requests and resolves scheduling conflicts to maintain clinic patient flow.
Takes inbound and outbound calls to aid Clinic Schedulers during peak volume times.
Verifies insurance benefits and assists with patient insurance correspondence.
Collects and processes co-payments, deductibles, and other payments at the point of check-in.
Refers patients to the Billing department for assistance with billing inquiries and payment plan options.
Answers patient phone calls, emails, and other inquiries.
Addresses patient questions and complaints or concerns in a professional and timely manner.
Provides clear and concise information about the company's services, procedures, and policies.
Maintains patient charts and files in an organized and accurate manner.
Gathers, enters, and/or updates data to maintain clinic records and databases in an efficient, organized, and confidential manner; establishes and maintains files and records for the clinic.
Files paperwork and processes mail/faxes/scans.
Provides clerical and administrative support to medical staff.
Maintains a clean, organized, and functional reception area.
Performs miscellaneous job-related duties and tasks as assigned.